Shipping & Delivery

European Union: 

 

Free delivery on all orders (except Playmats) above 99 euro, Germany and Austria above 50 Euro. On European Union Orders below 99 Euro (DE/AT 50 Euros) the shipping costs depend on the destination country.

Europe -Non EU countries:

Shipping costs depend on the destination country and vary between a flat rate of 11,90 Euro to 17,90 Euro. (Playmats have due to the special size an addidional charge)

We offer free delivery (except playmats) from 129 Euro and up for the following countries:

Albania, Andorra, Belarus, Bosnia and Herzegovina, Island, Liechtenstein, Macedonia, Moldavia, Montenegro, Norway, San Marino, Switzerland, Serbia, Ukraine, Vatican.

Customs and local taxes have to be paid by the customer.

Countries outside of Europe:

On all orders outside of Europe, the shipping cost depend on the shipping country and vary between 19,90 and 37,90 Euro. (Playmats have due to the special size an addidional charge) Customs and local taxes have to be paid by the customer. 

We offer free delivery from 190 Euro and up for the following countries:

USA, Canada, Russia, Australia, Israel, Japan, South Korea, New Zealand and Turkey.

 

All national and international orders are shipped with selected courier partners from the warehouse in Austria. You will receive an e-mail with shipping information as soon as your package is on its way. Please be aware that customs and local taxes have to be paid by the customer.

Please note:

If your parcel has been delivered to a pick-up point, please make sure to collect it in time before it is returned to our warehouse. If your package is returned to our warehouse, TINY WILD HEARTS e.U will not cover the shipping costs. You have to cover the shipping costs in such circumstances.

Depending on your order and country you will be liable to pay local taxes and duties upon receiving your order, for which TINY WILD HEARTS e.U. cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Please note, that it might take 1-3 business days before your order is shipped from our warehouse. TINY WILD HEARTS e.U. is not responsible for any shipping delays. A courier company is responsible.