Terms and Conditions

General Information

The following General Terms and Conditions concern the offer and sale of products on the website www.tinywildhearts.com, owned and maintained by TINY WILD HEARTS e.U., Seitenstettengasse 5/37, 1010 Wien. ATU76988538

Requests for information etc. should be made to office@tinywildhearts.com

We reserve the right to change, amend or update the texts, prices etc. contained in the GTC's and on the website at any time without notice.

Our online store is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

How to Order

The TINY WILD HEARTS online shop is open 24/7. The website might temporarily be down for maintenance. To shop on our website you must be 18 years old and have a valid credit card. Under the age of 18 you can have an adult make the order for you. 

  • Choose the product(s) you like and click “ADD TO CART”
  • In your shopping bag you have to apply that you agree with our terms and conditions before you click the “CHECKOUT” button
  • Continue through the checkout process, and chose either:
    • to fill in your details; name, shipping address etc. or
    • create a customer account for future use.
  • Click “CONTINUE TO SHIPPING METHOD” when you have filled in all the information.
  • Then check if your shipping address is correct. Choose your shipping method and click "CONTINUE TO PAYMENT METHOD".
  • When you have entered your credit card information and clicked on the “COMPLETE ORDER” button, you have made a binding offer for the purchase of the items you have chosen.
  • At this stage your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorization from your credit card company for the amount on the order.
  • Directly after you have placed your order, you will receive a confirmation e-mail
  • With the order you accept the GTC’s of Tiny Wild Hearts e.U.

Payment

We accept the following payment methods

  • Paypal
  • Visa
  • Mastercard
  • Maestro

No credit card fees are charged by us. Payment is processed via Shopify and SPY systems through a Nets approved and certified secure payment solution.

Shipping & Delivery 

European Union: 

Free delivery on all orders above 89 euro, Germany and Austria above 50 Euro. On European Union Orders below 89 Euro (DE/AT 50 Euros) the shipping costs depend on the destination country.

Europe -Non EU countries:

Shipping costs depend on the destination country and vary between a flat rate of 11,90 Euro to 17,90 Euro.

We offer free delivery from 129 Euro and up for the following countries:

Albania, Andorra, Belarus, Bosnia and Herzegovina, Island, Liechtenstein, Macedonia, Moldavia, Montenegro, Norway, San Marino, Switzerland, Serbia, Ukraine, Vatican.

Customs and local taxes have to be paid by the customer.

Countries outside of Europe:

On all orders outside of Europe, the shipping cost depend on the shipping country and vary between 19,90 and 37,90 Euro. Customs and local taxes have to be paid by the customer. 

We offer free delivery from 190 Euro and up for the following countries:

USA, Canada, Russia, Australia, Israel, Japan, South Korea, New Zealand and Turkey.

All national and international orders are shipped with selected courier partners from the warehouse in Austria. You will receive an e-mail with shipping information as soon as your package is on its way. Please be aware that customs and local taxes have to be paid by the customer.

Please note:

If your parcel has been delivered to a pick-up point, please make sure to collect it in time before it is returned to our warehouse. If your package is returned to our warehouse, TINY WILD HEARTS e.U will not cover the shipping costs. You have to cover the shipping costs in such circumstances.

Depending on your order and country you will be liable to pay local taxes and duties upon receiving your order, for which TINY WILD HEARTS e.U. cannot accept liability. The refusal to pay such fees will cause a full cancellation of the order. Transportation costs and custom clearance costs associated with a cancellation will be deducted from the total amount refunded to you. Please note, that it might take 1-3 business days before your order is shipped from our warehouse. TINY WILD HEARTS e.U. is not responsible for any shipping delays. A courier company is responsible.

Cancellation before shipment

TINY WILD HEARTS e.U. may cancel an order if it´s not possible to deliver the ordered product. You will be informed if such situation arises and the payment/reservation amount will be refunded.

Unfortunately, it is only possible to cancel your order, if our warehouse has not started processing it. If you want to cancel an order, please send us an email with the subject line “CANCEL ORDER” and contact office@tinywildhearts.com and use the form below:

In case the processing already started you still have the possibility to send the product back to us within 14 days.

I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:

­­­­_________________________________________________________________________________ 

Ordered, date: _______________________ 

Consumer’s name:

______________________________________________________________________­­­­­­___________

Consumer’s address: 

_________________________________________________________________________________

Consumer’s signature:

_________________________________________      Date: _________________­­­­­­­­­­­­­­­­­_______________

Return rights & Process

For us, a happy customer is everything. Therefore we gladly accept returns within 14 days after you have received the product/s.  If you have ordered several items in the same purchase and they are delivered separately, the period runs from the day you have received the last item.

Please note:

TINY WILD HEARTS e.U. does not offer free returns, so return costs have to be fully covered by you.

In such case you are welcome to choose a local courier of your choice but we highly recommend a shipping option where you have the possibility to track the location of your parcel. Otherwise there is no prove in case the parcel disappears etc. on the way.

Furthermore you have to keep in mind that you are liable when the product is damaged after the transport.

How to the return an item:

  • Carefully pack all the items you wish to return. Please return your items in original, unused condition in the original package.
  • Download our return form here
  • Fill out the return form and include it in the parcel. Please make sure to write your full name and order no
  • Send your parcel to the warehouse address below: remember to use a shipping rate with tracking option and keep the receipt
  • LOGSTA WAREHOUSE: In den Wiesen 4, 2544 Leobersdorf, Austria

If the returned items are not received in the original condition, we may make a deduction in your refund. The amount refunded depends on the saleable value of the article. So please take care when you check the properties of the product.

Refunds
When we have received your return parcel, we will send you a refund. Refunds will be credited to the original payment method. The refund will take place within 14 days after receiving your return parcel at our warehouse. We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.

Exchange
If you wish to exchange an item to another size, style or color, please place a new order and return the items you wish to exchange.
Damaged items
If you receive a damaged item, please contact us immediately on office@tinywildhearts.com
Complaints
If you have a complaint, please contact us on office@tinywildhearts.com
Please send us your order number and attach a photo of the item, which you have a complaint about

 

TINY WILD HEARTS e.U. "FAIR USE" CLAUSE
If TINY WILD HEARTS e.U. has reasonable suspicion that there is abuse, fraud, excessive/pathological buying behavior on the part of the customer, or that a customer is a professional trader with the explicit intention to resell items bought from TINY WILD HEARTS, we reserve the right to reject the order with reference to this “Fair Use” clause.
In this context, suspicion is based on a number of factors, non-discriminatory criteria, including a trade-off/weighting of purchase frequency, order composition, return composition, use of free delivery and return, delayed returns/unclaimed orders, alleged missing goods in consignments either outgoing or inbound, frequent returns (ordering and returning identical items repeatedly), attempting to circumvent a previous rejection, using a false/fraudulent identity. We emphasize that the behavior is simultaneously systematic, and not random or isolated.
If we recognize unacceptable purchasing behavior as described above, we reserve the right to refuse to enter into transactions with the customers in question and/or pause the customers’ ability to buy from TINY WILD HEARTS thereafter.
As in any case, a trade is only finally concluded with TINY WILD HEARTS when we have sent an "order confirmation and receipt".
The “Fair Use” clause does not prevent customers from returning, but may in specific cases prevent customers from purchasing. The “Fair Use” clause is thus not applied to orders already accepted.

Privacy Policy
In order to purchase products from TINY WILD HEARTS we ask for the following information:

  • Name
  • Address
  • Phone Number
  • Email Address

We register and pass on the personal details which are necessary to deliver the goods to you.
Personal data is registered with TINY WILD HEARTS e.U. and is kept for seven years, after which the details are deleted.
In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes. 
We work only with processors of data in the EU or in countries where your data will be given adequate protection. All information provided by you is only used to ensure the best possible shopping experience.

On tinywildhearts.com TINY WILD HEARTS e.U. is the data responsible.
You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at office@tinywildhearts.com

Where you can complain
If as a consumer you want to complain about your purchase, please contact office@tinywildhearts.com If you do not succeed in finding a solution, you can send a complaint to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr

However, we are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

Trademark and copyright

All product designs, product names and content on this website or SOME is protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written approval from TINY WILD HEARTS e.U. These terms and conditions are subject to the laws of Austria and any dispute arising in this matter shall be settled by the courts in Austria.